Shipping policy
Shipping Policy
At PichiStore, we are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are processed within 1–3 business days after being placed. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Estimated delivery time is 7–15 business days depending on your location.
Please note that shipping times may vary due to high demand, holidays, or carrier delays.
Shipping Costs
We offer standard shipping rates, which are calculated at checkout or shown before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
PichiStore is not responsible for lost or stolen packages confirmed to be delivered to the address provided. Please contact the carrier for assistance.
Contact Us
If you have any questions about your order or shipping, please contact us at:
📧 pichistores@gmail.com
We appreciate your patience and trust in PichiStore. Our goal is to make every experience smooth for you and your pet.